Formerly the Taxi Services Commission, this is the new regulator of the commercial passenger vehicle industry. This industry includes unbooked services (taxi rank and hail) and booked services (taxis, hire cars and rideshare vehicles) and also issue driving instructor authorities. Aim: To work in partnership with the commercial passenger vehicle industry to ensure services for … Continued
Find an Advocate
This service provides early, non-legal advocacy and support to families who are involved in the child protection system. IFAS has a focus on parents of Aboriginal and Torres Strait Islander children and parents with an intellectual disability. IFAS also provides coaching for self-advocacy for CALD, family violence, LGBTQI, mental health and other disabilities. IFAS is … Continued
Information, advocacy and education that supports older Victorian’s and their right to access quality aged care. Our free, independent and confidential service covers all forms of Australian Government funded aged care. Advocacy involves supporting older people, and their families, to communicate their needs and have these listened to and acted upon by service providers. Our … Continued
The Independent Office for School Dispute Resolution works alongside parents, students and Victorian government schools to resolve issues through an independent, simple and fair process. The Independent Office is the final step in the Department of Education and Training’s dispute resolution process. Your school should always be the first point of contact for a complaint, followed … Continued
We are a group of people with disabilities who Stand up for ourselves Support people to make choices Help with problems Talk about the big issues Learn new things Why we meet Sister Rocks is run by people who have a disability. The group works together to make sure its members have the same rights, … Continued
This self advocacy group operates in the Gippsland area for people with intellectual disability interested in learning about their rights and supporting each other to become more integrated into the local community. New Wave have a drop-in office at The Tipping Foundation, 58-60 Commercial Road, Morwell. The office is open Mondays, Thursdays and Fridays 10:30 … Continued
The Victorian Office of the Public Advocate (OPA) promotes the rights, interests and dignity of people with disability (specifically intellectual impairment, mental illness, brain injury, physical disability or dementia) living in Victoria. Provides guardianship and advocacy for people with disability when appointed by VCAT and supports people with disability in the justice system, group homes/supported accommodation … Continued
Youthlaw provides free legal advice for young people under 25.
Womens Legal Service provides free legal services to women from disadvantaged background to address relationship issues or violence.
Victorian Aboriginal Legal Service provides 24 hour free legal services for Aboriginal and Torres Strait Islander Community.
Victoria Legal Aid provide free legal information and education to all Victorians, with a focus on prevention and early resolution of legal problems. We prioritise more intensive legal services such as legal advice and representation for people who meet eligibility criteria, based on their financial situation, the nature and seriousness of their problem and their … Continued
An independent, not-for-profit Employment Rights Community Legal Centre funded by the Victorian and Federal Governments, Office of the Fair Work Ombudsman and Victoria Legal Aid.
The Public Transport Ombudsman can investigate and resolve complaints against public transport operators in Victoria.
The Mental Health Complaints Commissioner has the power to investigate complaints about mental health services. They are a specialist independent mental health complaints body that is accessible, supportive and responsive.
The Health Complaints commissioner handles complaints about healthcare and the handling of health information in Victoria.