Have you considered taking an empathy-based approach to identifying how your organisation can make itself more accessible for people with disabilities? Perhaps you should.
Empathy training and developing emotional intelligence are gaining in popularity as ways to better understand customers, improve collaboration with colleagues and to develop better leaders.
Another area in which many organisations can benefit from applying empathy and emotional intelligence is examining how people with a disability can (or can’t) interact with them.
Read the full sotyr... (off-site)- Topics:
- Employment, Inclusion and access
- Author:
- Media access Australia
- Date published:
- Tue 31st Mar, 2015