Essential but often complex services like banks, utilities and phones need to be accessible for all, including those with cognitive disabilities.
Banks, insurers, utilities and telecommunication companies have all been made to squirm under the spotlight in 2018 amid multiple inquiries into sales tactics and services. And a common issue that has come out of the various inquiries is the often excessive complexity of information provided on services, contract plans and pricing structures.
In May 2018, University of Melbourne researchers assessed nine telecommunications suppliers on the extent to which their online information and sales materials about mobile, tablet, home phone and internet services were in line with their obligations to consumers with cognitive disabilities.
Read more... (off-site)- Topics:
- Inclusion and access
- Author:
- Dr Yvette Maker and Professor Jeannie Marie Paterson
- Source:
- The University of Melbourne
- Date published:
- Wed 19th Dec, 2018