What should I consider before making a complaint?

What complaint do I have?

Your complaint should talk about the unfair treatment you experienced.

  • Is it about being refused or denied something?
  • Is it about exclusion?
  • Is it about conditions or requirements that you believe are unfair?
  • Is it about a place you are not able to go?
  • Is it about your participation in an activity or program?
  • Is it about being allowed to practice your profession?
  • Is it about discriminatory questions you have been asked about work?
  • Is it about adjustments you have asked for but were refused?


What limitations are there to complaints?

You can only make a complaint about certain areas in life. You must describe the relationship between the discriminator and you. This includes:

  • employment
  • education
  • access to premises used by the public
  • accommodation
  • goods, services and facilities
  • clubs and associations
  • sport
  • local government
  • Commonwealth laws and programs.


Who do I complain about?

The discriminator is the person or persons who are:

  • treating you unfairly because of your disability
  • requiring you to do something which you cannot do because of your disability, or
  • helping the discriminator or authorising the actions of the discriminator.

You need to:

  • Identify the correct person and have names and contact details.
  • If it is a business, find out how the business is operated. If it is operated by a company or corporation, it will have “Incorporated” or “Pty Ltd” in its name.