When Govt took a wrecking ball to the NDIS operating model

Functions which were to be conducted by staff with delegations could not be outsourced: delegation for decision making remained within the agency. Processes as well as functions needed to be broken up. Outsourced functions would be information gatherers and information givers, ruled by KPIs. These KPIs would become problematic.

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National Disability Insurance Scheme (NDIS)

Marie Johnson

innovation Aus

Date published:
Tue 3rd May, 2022