Functions which were to be conducted by staff with delegations could not be outsourced: delegation for decision making remained within the agency. Processes as well as functions needed to be broken up. Outsourced functions would be information gatherers and information givers, ruled by KPIs. These KPIs would become problematic.
Read full story... (off-site)- Topics:
- NDIS
- Author:
- Marie Johnson
- Source:
- innovation Aus
- Date published:
- Tue 3rd May, 2022