Pinjarra Resort motel refuses to allow guest to bring her seeing eye dog, despite laws prohibiting discrimination

Lynn Potter just wanted a short holiday when she booked accommodation at the Pinjarra Resort, south of Perth, in January 2024.

But when she was told her guide dog Hector was not allowed, she went through months of stress trying to resolve the situation.

Ms Potter told Jo Trilling on ABC Radio Perth that the motel simply didn’t accept that Hector was a service dog and the business was legally required to allow them both entry, despite the facility’s firm “no pets” rule.

“I booked and paid and I rang the resort to tell them that I was bringing my seeing eye dog Hector and basically I was told ‘no pets’,” Ms Potter said.