Government response to the NDIS Act review

The Australian Government welcomes the 2019 review of the National Disability Insurance Scheme Act 2013 (the NDIS Act) report completed by Mr David Tune AO PSM.

The Report contains 29 recommendations to improve the experience of participants with the National Disability Insurance Scheme (NDIS) and support the introduction of the Participant Service Guarantee.

The key findings of the Report include:

  • the need to provide clarity on the concept of ‘reasonable and necessary’
    participants experience lengthy waits to receive decisions from the National Disability Insurance Agency (NDIA)
  • participants consider NDIA decision-making is not transparent and is inconsistent
  • participants consider there is a lack of information provided to support their engagement with the NDIS
  • areas of the NDIS Act are unnecessarily rigid and do not encourage flexibility.

The report is available for download in a variety of formats.

Download report (off-site)
Government, Policy, Legislation

Australian Government

Date published:
Fri 28th Aug, 2020