This report compiles the responses from477 NDIS participants, or a family member or friend of a participant, to a national survey conducted in July2022. The survey asked participants what works well; what they would change; and, how the NDIS has supported them to live an ordinary life. It is clear that participants and their allies want to replace the current pessimistic and adversarial relationship with the NDIA with a more transparent and collaborative approach that is built on mutual trust.
A range of pragmatic and clear recommendations emerged from the analysis of the survey responses including:
- Improved communication: NDIS participants want the NDIA to improve its communication.
- Human approach and inquiring mindset:
NDIS participants want NDIA staff to demonstrate a humanistic and inquiring approach to their interactions with participants. - Timeliness and efficiency: NDIS participants want more timely and efficient processes regarding funding decisions.
- Evidence and reports: NDIS participants want the NDIA to revise its requirements for providing evidence at all planning reviews.
- Expertise: NDIS participants want the NDIA to increase staff’s disability expertise, especially for positions making decisions on funding.
- Not living in fear of funding being cut: NDIS participants want the NDIA to restore participants’ confidence in the Scheme, particularly with regards to fears of funding cuts.
- Supporting people with disability to live well: NDIS participants want to partner with the NDIA to create a scheme that is innovative, responsive and supportive of people
- Topics:
- NDIS
- Author:
- Summer Foundation, supported by People With Disability Australia
- Date published:
- Wed 2nd Nov, 2022