The NDIA abandons best practice to save pennies in this blind man’s tribunal case
This legally blind man says the National Disability Insurance Agency doesn’t cooperate with people with disabilities. Instead it fights them.
This legally blind man says the National Disability Insurance Agency doesn’t cooperate with people with disabilities. Instead it fights them.
Critics argue this sets up a situation where people with disability and their advocates, often not lawyers, are pitted against solicitors from some of the country’s top firms. The $41m paid to private lawyers to defend the NDIA at the administrative appeals tribunal (AAT) also pales in comparison to the funding provided to advocates and legal aid to assist people with disability in their appeals.
In May last year Samar Bain, 33, moved into a new apartment provided by the NDIS’s specialist disability accommodation (SDA) program. The home, in Heidelberg in Melbourne’s north-east, gives her the freedom and independence she has long desired. But changes to her NDIS plan mean she faces being forced to move back into shared accommodation.
“We went to the AAT last time to actually obtain adequate services for him. Then 12 months later, at the review, the services then deemed “reasonable and necessary” by the tribunal were slashed. We’re now looking ahead and saying does this have to happen every year?”
Many have been forced to close their books. Waiting times for an AAT decision have blown out. “It’s more like civil litigation, going up against lawyers,” says Toby’s advocate, Belinda Horne, who notes she is not a trained lawyer. “Like if I had a broken arm, I could go to the doctor and show up. I don’t have to go to a solicitor.”
“We have to go for an internal review and if that’s not successful, we will have to go to the Administrative Appeals Tribunal. More costs, more stress, more waste, more cost to taxpayers to try and squash us, and more exhausting rage.”
Naomi Anderson, principal solicitor at Villamanta Disability Rights Legal Service in Geelong, said calls to the practice about “significant and unexpected cuts” had ramped up over the last six to eight months. “We’re talking the Hunger Games, effectively, of who can highlight the most risks, who can explain the reason why they should be heard first, why they should have a directions hearing urgently so that their matter can be dealt with more quickly.”
Dozens of lawyers have quit the agency that runs the National Disability Insurance Scheme in recent months as the organisation comes under pressure for spending tens of millions of dollars on external legal fees fighting against its own clients.
For months now we’ve been hearing of stories of people on the NDIS who’ve had their support funding cut. That’s sent thousands to the appeals tribunal – where people with disability and their loved ones are often forced to go up against government employed barristers to plead for their funding to be reinstated. Disability advocates say there are now so many appeals cases – they’ve had to turn people who’d they’d usually be able to help, away.
National Disability Insurance Agency (NDIA) staff reviewed the social media accounts of a woman applying for the scheme and sent a report to a doctor engaged to provide an expert opinion, a tribunal decision reveals.
There has also been a large increase in the number of people disputing these decisions. Between July 2021 and January 2022, an extra 1,423 people with disability have asked the Administrative Appeals Tribunal for a review, a 400% increase in people disputing their NDIS plan.
Specialist Disability Accommodation (SDA) has gone through a period of significant change, particularly as to testing a participant’s eligibility. More participants are going through an already rigorous process, only for the Agency to add further scrutiny.
These appeals generally mean a person with disability has seen their funding package cut, a requested support has been denied or the agency has rejected their claim to join the scheme. Rachael Thompson, an advocate at the Rights Information Advocacy Centre, said there was total confusion in the community. “No one knows what’s going on,” Thompson said. “It’s seeming the NDIA are just choosing to ignore the recommendations from treating professionals, and only funding a quarter or half of what they’re requesting. People are being given explanations like, ‘It’s not value for money,’ [or] ‘We don’t have enough evidence.’”
Disability Advocacy Network Australia CEO Mary Mallett labelled the NDIA’s decision to deny Laura funding for supported accommodation as unfair. “It isn’t fair and … it is completely inappropriate that an 86-year-old grandmother should be expected to pick up the burden,” Ms Mallett said.
In 2017 the McGarrigles, supported by Victoria Legal Aid, won a landmark case over NDIS transport funding that had implications for thousands of other participants. The agency appealed to the full bench of the federal court. Its appeal was dismissed. Fast forward four years later and the McGarrigles are once again at loggerheads with the agency.