Reliance on mobility equipment, assistive devices or assistance animals
Many people with disability rely on mobility and assistive devices for access to a range of facilities or services, including shops, education facilities or workplaces.
Mobility equipment include a wheelchair, scooter, walking frame or cane.
Assistive devices include vision, hearing, and breathing equipment or accessories.
Assistance animals include guide dogs, hearing dogs or a dog that has received adequate training in:
- hygiene and behaving appropriately in public or in the presence of other animals, and
- what to do specifically in order to alleviate the symptom of a person’s disability.
An assistance animal that has not had both these parts of training or only serves as a companion animal is not an assistance animal under discrimination law. The animal must be able to demonstrate that the skills acquired from training alleviate the effects of the disability.
The owner or manager of a place open to the public is required to allow an assistance animal in the premises even if they have a ‘no animal on site’ policy. However, they can refuse the entry of a pet or companion animal.
You must ensure that your animal receives a regular health check. If it has an infectious disease, or behaves in a manner dangerous to the public, it will not be able to work as an assistance animal.
- Part 1: Have I experienced discrimination?
- What is disability?
- What is disability discrimination?
- What forms can discrimination take?
- Discrimination against a person without a disability
- Part 2: What action can I take?
- Part 3: When is discrimination allowed?
- Part 4: Quick references
- Process flow chart option 1: Complaint submitted with the Australian Human Rights Commission
- Process flow chart option 2: Complaint submitted with the Victorian Equal Opportunity & Human Rights Commission
- Process flow chart option 3: Complaint submitted directly with the Victorian Civil & Administrative Tribunal
- Flow chart option 4: Complaint submitted directly with the Fair Work Commission
- Disability Discrimination Checklist