State of the Disability Sector Report 2019

This year’s flagship report finds that while operating conditions might have improved, serious issues around pricing, sustainability, regulations and more continue to present great challenges for the sector.

Featured in the report are the results from the sixth round of the Annual Market Survey, conducted independently by the University of New South Wales. 667 disability service providers responded to the survey this year, the largest number so far.

Key findings from the report include:

  • Financial stability is fragile: Just 49% reported making a 2019 profit of 3% or more
  • 76% of providers are worried they can’t provide NDIS services without the Temporary Transformation Payment price loading
  • Three quarters of respondents think there are too many unnecessary rules and regulations
  • 75% say unpaid assistance for people to navigate the NDIS distracts from their service provision
  • Over half (55%) of providers say NDIS policy reforms are heading in the right direction
  • Four in ten respondents are confident the Quality and Safeguards Framework will improve services
  • 22% of providers say operating conditions have improved (compared to 11% in 2018)
  • Only 22% of respondents feel the NDIA has a high level of respect for service providers
Download report (off-site)
National Disability Services

Date published:
Wed 20th Nov, 2019