Quality and safegarding – The complaints management and resolution rules

These are the Rules that set the standard for handling complaints internally within organisations, as well as detailing the Commission’s internal processes for managing the complaints they receive about providers. For your own protection, and most importantly for the safety of Participants, it is absolutely essential that all staff in your organisation are across these Rules.

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National Disability Insurance Scheme (NDIS)

Bronwyn Stanley

Disability Services Consulting

Date published:
Tue 7th Aug, 2018