Improved experience for NDIS participants and providers

The National Disability Insurance Scheme (NDIS) will deliver a better experience to participants thanks to improvements that will commence to be rolled out from October.

Improvements to the participant experience will also include:

  • Clear links to other service systems to make sure that people get the supports they need from other services like the housing, education, employment and health systems;
  • Stronger connections between NDIA planners and Local Area Coordinators (LACs), who will become a consistent point of contact for the participant;
  • NDIA planners and LACs will undertake improved disability awareness and cultural competency training;
  • Face-to-face planning support will be offered to participants to assist during the critical pre-planning and plan implementation stages;
  • Implementation of a complex support needs pathway to assist participants with complex support needs and improve their access to services;
  • A nationally consistent Early Childhood Early Intervention approach will provide best practice intervention strategies;
  • A new stream to support people with hearing impairment and ensure timely access to early intervention for hearing impaired children;
  • Ongoing work with Mental Health Australia to implement a psychosocial disability service stream to better address the needs of participants with psychosocial disability;
  • The participant and provider portals and NDIS website will be updated.
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National Disability Insurance Scheme (NDIS)

The Hon Dan Tehan MP

Government media release

Date published:
Fri 24th Aug, 2018