The National Disability Insurance Scheme (NDIS) will deliver a better experience to participants thanks to improvements that will commence to be rolled out from October.
Improvements to the participant experience will also include:
- Clear links to other service systems to make sure that people get the supports they need from other services like the housing, education, employment and health systems;
- Stronger connections between NDIA planners and Local Area Coordinators (LACs), who will become a consistent point of contact for the participant;
- NDIA planners and LACs will undertake improved disability awareness and cultural competency training;
- Face-to-face planning support will be offered to participants to assist during the critical pre-planning and plan implementation stages;
- Implementation of a complex support needs pathway to assist participants with complex support needs and improve their access to services;
- A nationally consistent Early Childhood Early Intervention approach will provide best practice intervention strategies;
- A new stream to support people with hearing impairment and ensure timely access to early intervention for hearing impaired children;
- Ongoing work with Mental Health Australia to implement a psychosocial disability service stream to better address the needs of participants with psychosocial disability;
- The participant and provider portals and NDIS website will be updated.
- National Disability Insurance Scheme (NDIS), Disability Care Australia
- The Hon Dan Tehan MP
- Government media release
- Date published:
- Fri 24th Aug, 2018