Competition and Collaboration Between Service Providers in the NDIS

This report utilises qualitative interview data from disability service providers during the roll out of the NDIS to examine the effects of the introduction of a more competitive environment on collaborative working between providers who had historical relationships of working together.

The data showed that while collaborative efforts were largely perceived to be continuing there were signs of organisations shifting to more competitive relationships in the new quasi market. This shift has implications for care integration and care co-ordination, providing insight into how increasing competition between providers may affect care integration.

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Celia Green, Eleanor Malbon, Gemma Carey, Helen Dickinson and Daniel Reeders

Centre for Social Impact at UNSW

Date published:
Wed 8th Aug, 2018