Media Item

These are the Rules that set the standard for handling complaints internally within organisations, as well as detailing the Commission’s internal processes for managing the complaints they receive about providers. For your own protection, and most importantly for the safety of Participants, it is absolutely essential that all staff in your organisation are across these Rules.

The funding request for the equipment Alysia needs – which includes a hoist, a hospital-style bed and crucial modifications to her electric wheelchair – was lodged in March 2017, and has already been approved by the National Disability Insurance Agency. But the labyrinthine bureaucracy involved in getting new equipment – including a mind-boggling seven-step approval process – means Alysia has still not received it, despite the funding approval.

Labor’s pledge to remove the arbitrary National Disability Insurance Agency staff cap has been welcomed by disability advocates, who say they do not want any more money spent on external contractors.

There are calls for greater National Disability Insurance Scheme accessibility for disadvantaged groups, with an expert warning it is “nearly impossible” for homeless people with disability to get help from the system. 

Concerns exist the National Disability Insurance Scheme fraud squad will “criminalise people with disability”, with advocates questioning its focus and value amid a service-delivery backlog.