The Disability Services Commissioner (DSC) is an independent oversight body resolving complaints and promoting the right of people with a disability to be free from abuse. The service is free, independent and confidential.
The Commissioner has been established to work with people with a disability and disability service providers to resolve complaints. The Commissioner commenced on 1 July 2007 under the Disability Act 2006 to improve services for people with a disability in Victoria. The Commissioner is independent of government, the Department of Human Services and disability service providers and provides a free confidential and supportive complaints resolution process.
Disability Services Commissioner is committed to:
- dealing with each complaint in a fair, objective and unbiased manner
- focuses on how the problem can be resolved
- uses the information to improve services, and
- ensuring that the person making the complaint is not in any way disadvantaged in relation to future services they may require from the Commission