Complaint Resolution and Referral Service (CRRS)

Complaint Resolution and Referral Service (CRRS) is a complaints resolution service for people using disability employment and advocacy services funded under the Commonwealth Government of Australia.

Your complaint will be handled in a professional and understanding manner.

CRRS staff are impartial and do not take sides. Their job is to listen to your concerns and guide you on the path to resolution.

CRRS staff will:

  • listen and document your complaint
  • get your permission to talk to the relevant service and any others that are involved
  • find a support person or advocate to help you with your complaint
  • refer you to other relevant services and organisations to help resolve your complaint (for example legal services, counselling, WorkCover)
  • talk to your service on your behalf about your complaint

The CRRS telephone hotline is available:

Monday – Friday 9:00am – 9:00pm AEST
Sat & Sunday10:00am – 9:00pm AEST
Public Holidays10:00am – 4:00pm AEST

Type of Advocacy:
Referral & Information Service

Area of operation:
National

Contact Details:

Phone:
1800 880 052

Email:
online contact form: http://www.crrs.net.au/make-a-complaint/complaints-form/

Website:
http://www.crrs.net.au/make-a-complaint/