The Aged Care Quality and Safety Commission commenced operation on 1 January 2019. Its role is to protect and enhance the safety, health, well-being and quality of life of people in aged care. The Commission assumes the functions of the former Aged Care Complaints Commissioner and the Australian Aged Care Quality Agency, and is committed … Continued
ACNC takes complaints about Charities, and not for profit organisations. The Australian Charities and Not-for-profits Commission (ACNC) is the independent national regulator of charities. The ACNC has been set up to achieve the following objects: maintain, protect and enhance public trust and confidence in the sector through increased accountability and transparency support and sustain a … Continued
ASIC is Australia’s corporate, markets and financial services regulator. We contribute to Australia’s economic reputation and wellbeing by ensuring that Australia’s financial markets are fair and transparent, supported by confident and informed investors and consumers. We also administer complaints about companies, organisations or workers/board directors.
The ASU is the largest union of workers in the social and community services (SACS) sector. The ASU exists to defend and advance the rights of our members. By acting together, workers in the industries and occupations we represent are in the very best position to protect their rights at work and to achieve better … Continued
Formerly the Taxi Services Commission, this is the new regulator of the commercial passenger vehicle industry. This industry includes unbooked services (taxi rank and hail) and booked services (taxis, hire cars and rideshare vehicles) and also issue driving instructor authorities. Aim: To work in partnership with the commercial passenger vehicle industry to ensure services for … Continued
The Ombudsman’s office can help people with disability sort out problems with Australian Government agencies that provide programs specifically for people with disability such as: National Disability Insurance Scheme Disability Support Pension Disability Employment Services Complaints can also be made about mainstream government programs delivered to and for people with disability. Common complaints are made … Continued
The Complaints Resolution and Referral Service is a free service for people with disability who are users of Australian Government funded: Disability Employment Services (DES); Australian Disability Enterprises (ADE); and/or Disability Advocacy services. Complaints are handled in a professional and understanding manner. CRRS staff are impartial and do not take sides. Their job is to … Continued
Consumer Affairs Victoria is a business unit of the Department of Justice & Regulation, within the Victorian government. We are Victoria’s consumer affairs regulator. Our purpose is to help Victorians be responsible and informed businesses and consumers. We can assist with complaints about housing, products and services, cars, licencing, registrations, clubs and groups.
The Disability Services Commissioner (DSC) is an independent oversight body resolving complaints and promoting the right of people with a disability to be free from violence, abuse, neglect and exploitation. The service is free, independent and confidential. DSC can help with enquiries and complaints about disability services delivered by registered disability service providers under the … Continued
Free and confidential dispute resolution services, providing telephone advice and mediation. This does not include disputes under the Family Law Act 1975 (Cth) or involving family violence. The Dispute Settlement Centre of Victoria (DSCV) provides free dispute resolution services across Victoria, as well as training and accrediting mediators to national standards. DSCV can help you … Continued
The Health Complaints commissioner handles complaints about healthcare and the handling of health information in Victoria.
The Mental Health Complaints Commissioner has the power to investigate complaints about mental health services. They are a specialist independent mental health complaints body that is accessible, supportive and responsive.
A free, independent and confidential service for reporting abuse and neglect of people with disability. Anyone can contact the Hotline, including family members, friends, service providers or a person with disability. The Hotline works with callers to find appropriate ways of dealing with reports of abuse and neglect of people with disability. The Hotline is not a … Continued
The National Disability Insurance Agency (NDIA) welcomes feedback, including complaints. We believe people have a right to speak up as it helps us to see what works, what doesn’t and where we can make improvements in our products and services.
The NDIS Quality and Safeguards Commission is an independent agency established to improve the quality and safety of NDIS supports and services. They regulate NDIS providers, provide national consistency, promote safety and quality services, resolve problems and identify areas for improvement. The NDIS Commission: responds to concerns, complaints and reportable incidents, including abuse and neglect … Continued
