Brain Injury Australia Requires the Help Of Victorians
http://www.bim.org.au
BIM offers acquired brain injury (ABI) information-awareness training.
The training began with the 160 staff of Australia's Telecommunications Industry Ombudsman (TIO) last November. It was well-received: the Telecommunications Industry Ombudsman, Deirdre O'Donnell. Ms O’Donnell’s recommendation has resulted in Brain Injury Australia being invited to conduct similar training for other ombudsman's services, including the Financial Ombudsman Service in April 2010 and
Public Transport Ombudsman scheme in Victoria (PTOV) in May 2010.
Along with the PTOV's staff, the training will be attended by the customer service managers from the following transport agencies: Bus Association Victoria, Metlink, Metro Trains Melbourne, Southern Cross Station, "myki" (Transport Ticketing Authority), V/Line Trains, Victoria Rail Track and Yarra Trams.
So that the training Brain Injury Australia provides is as effective, and informed, as possible, Brain Injury Australia would really appreciate it if you would distribute this e-mail as far and as wide as you can. Brain Injury Australia would be keen to hear about people with an ABI's experiences of any of the services listed above - about the services' physical and cognitive "accessibility", their customer service, about how they handle complaints or disputes.
Brain Injury Australia would also like to hear from people with an ABI who've had any experiences of lodging a complaint with the PTOV.
If you are a carer, family member or service provider please feel free to respond to the e-mail address, below, if you can relate the experience of a person with an ABI's experience.
So that the experience of people with an ABI can be included in the preparation of the training, Brain Injury Australia looks forward to hearing from you by the end of April at the latest.
Please forward your information to e-mail nick.rushworth@braininjuryaustralia.org.au or phone (02) 9591 1094 or 1-800 BRAIN1 (1-800 272 461).