During the 2012-16 reporting period, disability advocates reported assisting 29 people with transport issues in an average three-month period.
|Disability advocacy Issue||Transport|
|Number||29 people on average per quarter|
|Trend||≈ generally stable|
|Rights under the CRPD||Governments will:
|Commitments in the State Disability Plan||The Victorian government will:
The number of reports of transport issues is relatively stable, apart from a noticeable spike in the December 2015 quarter.
In 2016, the Victorian Government announced a package of reforms to the taxi industry. This included $25 million to
- appoint a dedicated Commissioner for disability services to the Taxi Services Commission
- provide additional ongoing funding to support the delivery of accessible point-to-point transport services;
- undertake a comprehensive review of accessible point-to-point transport services to ensure the supply and improve the commercial viability of wheelchair accessible services, in addition to considering alternative models of service provision that could be adopted in the future.
Case study: Helping avoid unreasonable travel costs for medical equipment
John* booked a flight to New Zealand. He requires oxygen when he travels so decided to rent oxygen tanks from the airline. John had previously arranged this with no hassle, but on this occasion the airline informed John he needed to book an extra seat at a cost of $1,000 for the oxygen tank. John felt this was unfair and unreasonable – especially as there was no reference on the airline website about purchasing an extra seat for medical equipment.
John contacted his advocacy agency for assistance. The advocate contacted the airline to gather more information about the airline’s policy, explore alternative options for John, and ascertain whether all airlines carried oxygen on board and under what circumstances it was made available to people.
After gathering this information, the advocate provided John with options for his immediate travel plans to remove or reduce costs without putting his health at risk. The advocate also assisted John in formally lodging a complaint against the airline to the Victorian Equal Opportunity and Human Rights Commission.
* names have been changed to protect the privacy of individuals
- Executive Summary
- Data integrity
- 1. People receiving disability advocacy services
- 2. Identified characteristics of people receiving disability advocacy services
- 3. Advocacy issues
- Appendix: Data tables