DARU staff are working remotely during the COVID-19 emergency. Voicemail messages and emails will continue to be monitored.
Providing feedback to DARU
DARU encourages feedback and recognises that this will include complaints. Complaints are seen as an opportunity for us to review and to improve what we do. Your feedback assists us to better understand and address issues we otherwise might not know about.
Anyone can provide general feedback to DARU. This includes compliments and suggestions for improvements. DARU aims to make this process as easy as possible. Feedback can be provided by contacting us (details above) or by completing the feedback form below.
DARU will respond to feedback received within 5 working days.
For complaints that are not related to the work of DARU, visit our Advocacy Organisations Directory to determine which organisation is best placed to respond to your particular issue.
Download our policy: POL_121108_Feedback & Complaints Policy